1. Upon receipt of any information for product malfunction，SCM will promptly response within 24 hours , Then offer technical instruction or supply replacement parts or dispatch technicians according to the malfunction situation at the earliest, to ensure the normal running of the machine and acquire the customer satisfaction.

2. SCM technicians will provide operation instructions and training for customers during the first erection of the equipment, and SCM will offer technical support for free during the using of machines and supply spare parts with favourable price.

3. SCM always adhere to such principle: “Credit first，customer foremost, quick response, best service” . All the time SCM takes customers’ benefit for first concerning with sincere service, devote to building SCM brand with high quality and supplying safe and reliable products for all customers.